Understanding the impact of conversational AI on supportive interactions : towards the CARE (Conversational AI and Response Effects) model
Abstract/Contents
- Abstract
- In supportive interactions, people reveal their negative emotions and struggles to another person, who listens and responds with the goal of relieving distress. The nature of the responses from the partner can determine how well the conversation reduces distress, with validating responses being beneficial and invalidating being harmful. Yet new dynamics may emerge, causing different effects, with a conversational AI partner, such as a chatbot, rather than another person. This dissertation has two main portions. The first is an empirical study that used an experimental design to test whether the type of response (validating vs. invalidating) and perceived identity of the partner (chatbot vs. human) changed the effects of supportive interactions. The results suggest that for one component -- proximate reactions -- only the type of response, but not the identity of the partner, mattered. The other two components -- disclosure behavior and future well-being - raised new dynamics and different outcomes depending on the partner's identity. The second part of the dissertation is the introduction of a model of partner effects (CAI vs. human) in supportive interactions based on these findings and on past work.
Description
| Type of resource | text |
|---|---|
| Form | electronic resource; remote; computer; online resource |
| Extent | 1 online resource. |
| Place | California |
| Place | [Stanford, California] |
| Publisher | [Stanford University] |
| Copyright date | 2018; ©2018 |
| Publication date | 2018; 2018 |
| Issuance | monographic |
| Language | English |
Creators/Contributors
| Author | Ho, Annabell Suh |
|---|---|
| Degree supervisor | Hancock, Jeffrey |
| Thesis advisor | Hancock, Jeffrey |
| Thesis advisor | Bailenson, Jeremy |
| Thesis advisor | Landay, James A, 1967- |
| Thesis advisor | Reeves, Byron, 1949- |
| Degree committee member | Bailenson, Jeremy |
| Degree committee member | Landay, James A, 1967- |
| Degree committee member | Reeves, Byron, 1949- |
| Associated with | Stanford University, Department of Communication. |
Subjects
| Genre | Theses |
|---|---|
| Genre | Text |
Bibliographic information
| Statement of responsibility | Annabell Suh Ho. |
|---|---|
| Note | Submitted to the Department of Communication. |
| Thesis | Thesis Ph.D. Stanford University 2018. |
| Location | electronic resource |
Access conditions
- Copyright
- © 2018 by Annabell Suh Ho
- License
- This work is licensed under a Creative Commons Attribution Non Commercial 3.0 Unported license (CC BY-NC).
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