AI-mediated communication : examining agency, ownership, expertise, and roles of AI systems
Abstract/Contents
- Abstract
- AI-Mediated Communication (AI-MC) occurs when an AI system operates on behalf of an individual in communication between people. Building on literature in psychology and human-machine communication, this dissertation aimed to answer two overarching questions: 1) how do people perceive their own agency when an AI system operates on their behalf in interpersonal communication? and 2) how do people perceive the role(s) of the system under these circumstances? Through a think-aloud study, as well as an online experiment, this dissertation revealed that people strive to maintain their agency in AI-MC, and devise various strategies to do so. Additionally, perceptions of ownership over interpersonal messages are likely just as important as maintaining one's agency in AI-MC. Moreover, even though AI systems can play many roles in a communication task, people view them as social actors instead of as extensions of the self, which impacts how they attribute agency, perceive ownership over messages, and behave in human-AI interactions. Lastly, people show increased reliance on the AI system when they lack expertise, which underlies decreased feelings of agency and ownership, as well as changes in collaboration dynamics and linguistic features of a message. Taken together, this dissertation applies research on agency and human-AI interaction to the nascent study of AI-MC. The results provide insights into the effects of AI-involvement and topical expertise on people's perceptions and behaviors, as well as how they think about the roles of AI systems.
Description
| Type of resource | text |
|---|---|
| Form | electronic resource; remote; computer; online resource |
| Extent | 1 online resource. |
| Place | California |
| Place | [Stanford, California] |
| Publisher | [Stanford University] |
| Copyright date | 2022; ©2022 |
| Publication date | 2022; 2022 |
| Issuance | monographic |
| Language | English |
Creators/Contributors
| Author | Mieczkowski, Hannah Nicole |
|---|---|
| Degree supervisor | Hancock, Jeff |
| Thesis advisor | Hancock, Jeff |
| Thesis advisor | Bailenson, Jeremy |
| Thesis advisor | Naaman, Mor |
| Thesis advisor | Reeves, Byron, 1949- |
| Degree committee member | Bailenson, Jeremy |
| Degree committee member | Naaman, Mor |
| Degree committee member | Reeves, Byron, 1949- |
| Associated with | Stanford University, Department of Communication |
Subjects
| Genre | Theses |
|---|---|
| Genre | Text |
Bibliographic information
| Statement of responsibility | Hannah Nicole Mieczkowski. |
|---|---|
| Note | Submitted to the Department of Communication. |
| Thesis | Thesis Ph.D. Stanford University 2022. |
| Location | https://purl.stanford.edu/nz776rw2839 |
Access conditions
- Copyright
- © 2022 by Hannah Nicole Mieczkowski
- License
- This work is licensed under a Creative Commons Attribution Non Commercial 3.0 Unported license (CC BY-NC).
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